If the app is unpaused, all customers with outstanding invoices will be chased by default. If you don't want a particular customer to be chased, you can stop chasing it and select whether all its outstanding invoices will stop being chased as well. You can always resume chasing that customer again.
- In Invoices, click the customer name
- Select ‘Don't chase’
- If you’d like to also stop chasing all the invoices which are being currently chased for this customer, click “Yes”. Otherwise, click “No” - the outstanding invoices for that customer will be chased according to their schedule.
Note: Selecting 'Don't chase' for a customer will also stop chasing all the new invoices for that customer.