Pausing Chaser

Whilst your organisation’s Chaser account is paused, we won’t send any chases to your customers. All newly created Chaser organisations are paused as standard, this gives you a chance to set up your account. You can then use the pause function going forward if you are on annual leave and don't want to chase emails to be sent out.

To pause Chaser go to the settings page 


Click the "Pause Chaser" button. This will open a dialog box and prompt you to optionally enter a resume date or pause Chaser indefinitely. Setting a resume date will cause Chaser to automatically unpause at midnight the morning of the selected day - meaning that chasing will resume on that date if it’s one of your regular chase days. Pausing indefinitely will mean Chaser is paused until you unpause it manually.  


Enter a resume date or choose to pause Chaser indefinitely.


Once you’re happy with your selection click the "Pause Chaser" button to confirm. Paused accounts will display a dark bar to indicate that no chases will be sent.


If, at any time, you want to change your resume date, then simply click "Alter resume date" and you’ll be asked for a date on which to resume. Alternatively, click "Resume Chaser now" at any time to unpause immediately. Chaser will send chasers again at your next chase day and time.

If you have any questions we're always ready to help via or you can check our Help Centre at any time.


Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk