Beta: Adding/ Deleting senders

Adding/Deleting Senders

 

Adding a new sender

To add a person who can be the sender in your chasers.

 

Go to Manage > Email

Click ‘Add sender’ at the bottom of the list

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Add the sender’s name and email address

 

 

This will send a verification email to the new address. Once this email has been actioned the sender will be ‘verified and be available to select as “from” or “cc”.

 

Deleting Senders

A user can delete a sender by navigating to Manage > Email. Click the 'Delete' button next to the desired sender. This will remove the sender from the organisation.

 

A sender that is currently assigned as a normal or escalated sender cannot be deleted. If this is the case, please change the normal/ escalated sender and then select 'delete'.

 

Note: This will not remove them as a user

 

 

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