Why do I want to verify my domain?
Verifying your domain with Chaser will reduce the likelihood of your chaser emails being marked as spam, as it will allow Chaser to send initial emails directly from your email domain. Verifying your domain is achieved by updating your SPF/DKIM records.
How do I access Chaser’s DNS records?
You will need to use a domain with Chaser such as "mydomain.com". Use of a domain will allow chasers to be sent from your domain (firstname.lastname@example.org).
Follow the steps below to set up your domain:
- Log into Chaser and go to ‘Settings’ > ‘Email’
- Click ‘Add Domain’ in the Domain Verification section
- Type your domain and click ‘Add Domain’
- Check your email inbox (tied to your Chaser user)
Your status will be marked as ‘unverified’ until you have completed the subsequent steps to verify your domain.
How do I verify my domain?
- Navigate to the email you received, there will be a list of three DNS records (TXT, TXT, CNAME).
- Add these DNS records to your domain provider. Instructions on how to do this are specific to the provider that you use. Some instructions for the most common email servers can be found here:
- Network Solutions
- Rackspace Email & Apps
- Rackspace Cloud DNS
- Amazon Route 53
- Digital Ocean
Note: DNS Records can take up to 72 hours to take effect.
How do I delete my domain from Chaser?
Deleting your domain will remove the ability to send verified emails directly from your email server.
- Log into Chaser, and navigate to Settings > Email
- Click ‘Delete’ in the Domain Verification section
- Delete DNS records
Please be aware this is a new feature and still in beta. It is recommended that you try out chasing just a few customers to begin with and then expand out. We will monitor your chasing and ensure everything is going smoothly.
I want to use a subdomain to send chasers, how do I set this up?
It is possible to set up a subdomain opposed to a root domain to send Chasers (e.g. “cc.mydomain.com”). Use of a subdomain will still allow you to use your regular selected sender (at the relevant root domain) to send emails (e.g. email@example.com).
If you wish to set up a subdomain, please email us at firstname.lastname@example.org.