Domain Verification

Why do I want to verify my domain?

Verifying your domain with Chaser will reduce the likelihood of your chaser emails being marked as spam, as it will allow Chaser to send initial emails directly from your email domain. Verifying your domain is achieved by updating your SPF/DKIM records.

 

What are SPF/DKIM records?

SPF/DKIM records are industry-standard security mechanisms that authorise Chaser to send emails on your behalf. Configuring your SPF/DKIM records for your email domain will reduce the risk that chasers get marked as spam in your recipients’ box. Configuring SPF/DKIM records is a technical task which is best carried out by an IT department or someone familiar with DNS records.

 

How do I set up my domain?

You will need to use a domain with Chaser such as "mydomain.com". Use of a domain will allow chasers to be send from your domain (you@mydomain.com).

 

Follow the steps below to set up your domain:

  1. Log into Chaser and go to ‘Settings’ > ‘Email’
  2. Click ‘Add Domain’ in the Domain Verification section
  3. Type your domain and click ‘Add Domain’
  4. Check your email inbox (tied to your Chaser user)

You will initially see a red cross next to your domain, this is because the domain has not yet been verified. You will need to follow the instructions below to verify your domain.

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How do I verify my domain?

  1. Navigate to the email you received, there will be a list of three DNS records (TXT, TXT, CNAME).
  2. Add these DNS records to your email server. Instructions on how to do this are specific to the email server that you use.
  3. Log into Chaser, and navigate to Settings > Email
  4. Click ‘Check DNS Records Now’ in the Domain Verification section

Note: DNS Records can take up to 24 hours to take effect.

 

How do I delete my domain from Chaser?

Deleting your domain will remove the ability to send verified emails directly from your email server.

  1. Log into Chaser, and navigate to Settings > Email
  2. Click ‘Delete’ in the Domain Verification section
  3. Delete DNS records

 

I actually want to use a subdomain to send chasers, how do I set this up?

It is possible to set up a subdomain opposed to a root domain to send Chasers (e.g. “cc.mydomain.com”). Use of a subdomain will still allow you to use your regular selected sender (at the relevant root domain) to send emails (e.g. you@mydomain.com).

 If you wish to set up a subdomain, please email us at support@chaserhq.com.

 

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